McDonald’s wants your questions about its food

McDonald’s says it serves 27 million customers a day. The company had $35.9 billion in U.S. sales last year at its more than 14,000 domestic locations.

Got a question about what’s actually in your McDonald’s two-all-beef-patties-special sauce-lettuce-cheese-pickles-onions-on-sesame-seed-bun order?

McDonald's says it serves 27 million customers a day. The company had $35.9 billion in U.S. sales last year at its more than 14,000 domestic locations.

McDonald’s says it serves 27 million U.S. customers daily. The company had $35.9 billion in U.S. sales last year at its more than 14,000 domestic locations.

The restaurant chain, which has been losing sales to fiercer competition, vows it will answer those questions from critics and more as part of a new “Our Food, Your Questions” campaign.

“We’re proud of the food we serve our 27 million U.S. customers every day, yet we know people have unanswered questions,” Kevin Newell, chief of brand strategy for McDonald’s USA said in a statement. “So, we’re inviting everyone in the U.S. on a journey to learn more about our food.”

The company is trying to reverse a troubling financial trend. McDonald’s reported profits that were lower than expected in the second quarter, with disappointing sales once again in the U.S. and for the first time in Europe. Several months ago Janney Montgomery Scott analyst Mark Kalinowski wrote Atlanta-based Chick-fil-A could surpass McDonald’s in U.S. fast-food restaurant sales in the next decade.

When Consumer Reports asked more than 32,000 readers earlier this year to rank fast-food burger chains overall on food quality and freshness, value, politeness, speed of service and dining area cleanliness, McDonald’s came in 12th.

McDonald’s continues to dominate the fast-food industry, with $35.9 billion in U.S. sales last year at its more than 14,000 domestic locations.

For its “Our Food, Your Questions” campaign, former Discovery Channel “MythBusters” host Grant Imahara will visit restaurants and suppliers “to uncover real answers to tough questions,” the company said.

The company will also answer questions on its website, Twitter, Facebook and YouTube.

What questions would you pose to the folks under the Golden Arches?

Reader Comments 0

41 comments
Monicab49
Monicab49

When I was a kid, McDonald's was the place to go for SPECIAL occasions like Birthdays, good report cards, some type of achievement. Or sometimes to hang out with friends for a decent meal that wasn't expense. The quality of their food has gone down, they hire KIDS who don't give a rats butt if we're satisfied or not, just get outta their faces, never take the extra step to satisfy, managers don't wanna hear about your complaints, drive thru hardly gets orders correct, never willing to compensate 4 messed up orders, pay EXTRA 4 a sauceS or condiments is RIDICULOUS!!! The meat is tough and dry, u need a sauce! The only thing that hasn't changed is the milkshake and majority of the time the machine is OUT OF ORDER. Ice cream cones r way smaller, and I agree the drink dispenser is horrible. I saw a video about how they make their nuggets from baby chicks so I BEEN stopped eating there, even my nieces & nephews don't wanna eat there anymore. Sorry Mickey Dees but we're chick fila lovers, captain D's and zaxby's. U guys need to really get it together and pay more attention to your customers who make your money instead of CEO's billion dollars and no decent pay 4 your employees. And stop hiring ppl who don't care about your company, or discipline them 4 mistreating your customers. Why do u think we STOP COMING THERE??? I HOPE A CEO FROM MCDONALDS READS THESE....

Deedrick
Deedrick

My wife stopped @ McDonalds @ McMinnville exit in Tenn enroute to L'ville and ordered drivethru.  When she opened the bag down the road, a wad of chewed gum was in the bottom of the bag.  I contacted the owner/mgr and they did nothing to salvage the customer...

GeorgeJuarez
GeorgeJuarez

Why are your bathrooms so nasty and why are your employees so rude and your food is terrible, it doesn't taste like it used to taste years ago

Cayce
Cayce

I'm not going to eat at a restaurant where the taxpayers subsidize the employees (overall in the fast food industry to the tune of $7bn in benefits) because the owners and corporate headquarters won't pay a living wage.  Executives in the fast food industry make obscene salaries and we're stuck footing the bill.  Besides, that food is killing us.  Being willing to answer the questions doesn't make it good food.

Tuna Meowt
Tuna Meowt

@PudHead @Cayce Next time, try actually reading the comment before you try responding to it.  It should make your response more pertinent.

PudHead
PudHead

@Cayce 

Wow I bet you voted for Obozo, twice, but let me give you a clue. A fast food worker does not deserve $15, you are NOT supposed to make a living at a drive through window. This is a stepping stone job, not a career, why is that hard for a liberal to understand?

 

MyOpinion64
MyOpinion64

That is all well and good for their premier burgers like the big mac and 1/4 pounder...but what about the continual rumors of the pink slim or other nasty things in the small burgers that sell for around .49 and .59 cents.

GoUKCats
GoUKCats

@MyOpinion64 There are NO facts that McDonald's food has every included "pink slime".  It's all an unfounded rumor. Amazing how those can get out of control.    If you don't like their food then don't go.  It's as simple as that, but get your facts straight.

MyThreeCents
MyThreeCents

No thanks, McDonalds. I enjoy the coffee though... 

NiceVibe
NiceVibe

I know I will never go to McDonald again. First they will lie about hot fries and then I saw the worker cleaning the bathroom with no gloves.  Can we really trust that person washed their hand.  Something else, when you see the workers eating home food and Popeye's chicken then that should tell you something.

autoteacher
autoteacher

Used to take the kids 20 years ago. I thought it was garbage then. Salt and grease. Too much Salt! Now I have not eaten in a Micky Dees until on a business trip my friends stopped there. I ordered two quater pounders and fries because that was what I half way liked 20 years ago. Ugh tasted of Salt and Grease. no beef flavor, just salt and grease. I could not eat the fries , Salt and Grease! I will never be back. Next time I will sit in the car. Your $$$ is ridiculous for what you pay your people.

KeepinItSimple
KeepinItSimple

I'm with Mr. W on McD's.  I eat there frequently and while they are certainly not gourmet burgers I will not bash them just because it seems to be the cool thing to do. 


They use WAY TOO MUCH salt.  Salt cooked into everything.  A ridiculous amount of salt on the fries.  It's killing them for me.  The crazy thing is I know people who put even more salt on the fries and nuggets when they eat them!!!  They complain about McD's cutting back on salt.  I seriously think they have a tapeworm that gets high on salt or something.


How to improve:

1)  Cut back on the salt.  How about 1/3 of the salt you put on the fries.  They taste GREAT without any salt but I just don't want to wait most of the time (nor do I want to appear as high maintenance).  Maybe even have a salt/no salt fry section. It sounds like most of the readers here like the fries, but not all the salt.  Give people a choice before you mix in the bucket of salt for a basket of fries.


2)  Try to hire better employees.  Sorry, but Chick-Fil-A servers are far more frequently, fast, and have the ability to get an order correct almost 100% of the time.  Wendy's, Arby's, Taco Bell, KFC, are all nicer and generally do a better job.  The only other fast food places that I frequent that come close to the horrible McD's employees are Burger King, Dairy Queen, and Church's and Popeye's.  I have tried to figure out why but I can only come up with one major difference and I am really hoping that isn't the reason.  I will let McD's do the research and sort that out.  McD's employees are bitter to the point they act rude to customers while not being able to get a simple order correct.  I mean they actually look at you like they want to leap over the counter and attack you for no reason.  On top of that, they are disgusting people.  I actually saw one employee drop tongs on the floor used to get patties out of the plastic bins and immediately start using it again.  When I told the manager see gave me a rude look the corrected the employee.  I had to ask her to throw out that patty!  Maybe I am in the minority here, but to me that's horrible.  I saw another lady sneeze on the palms of her prep gloves and go right on working without changing gloves or washing hands.  Right in front of a dozen customers all looking at her in disbelief (and some walking right out the door).


3)  Don't pre-cook the burgers a half an hour before or more than you know they will be served.  If you do, put them in something that they won't dry out.  Even Chick-Fil-A does not prep that far in advance for 'in store' sales and they have a much easier way of keeping the chicken fresh because they can foil wrap their main sandwich.


4)  When I order a chicken biscuit .. GIVE ME A SAUCE FOR FREE!  I don't know when this nonsense started, but having to pay extra for a sauce to help fire down one of the worst chicken biscuits in a America is ridiculous.


5)  Get rid of the coupons for two or more adults.  Most don't use them.  The kids, families, and single person coupons are good, but how many dates actually go to McD's that think ahead to bring the coupons.  Better yet, break the trend like Chick-Fil-A has done and don't use coupons.  Just keep your prices down.


6)  I actually love your shakes.  Do NOT change them.  


7) I like the prices, but if you don't improve on the above I won't be going back much.  As it is I used to eat breakfast there 2-3 times a week and lunch once.  It's rare I go in once a week now.

Mr.W
Mr.W

I eat at McD all of the time, because they are cheap! Love their shakes. HOWEVER, the burgers have gotten saltier, and the Dr.Pepper mix is way off. Both of the above are true at McDonalds all across the US. I would know. I've eaten at McD from ATL to LA, and back, several times.

ComaToes
ComaToes

Love their fries and sweet tea, but everytime I get one of the small burgers, there's one small (very small) circle of catsup and mustard with maybe 5-10 bits of onion. I have to always re-fix my burger.  Do they teach them to do this?  Seems to happen at all locations. If you eat it like it is you only get meat and bun mostly.

dfwteddybear
dfwteddybear

My suggestions are, go back to the size your items were 10 years ago, bring the quality up. Everytime I eat a burger there I get sick, something wrong with that.

CanBee
CanBee

Crappy meat, crappy bun, stale lettuce, served cold, with poor service for employees who could give a crap ====== Shxxtty meal!

My suggestion is: Take time to have a quick sit-down meal at a Chinese Buffet....the employees meet and greet with a polite smile that they appreciate your business, the food is hot, the buffet has lots of tasty shrimp, beef, chicken, soup, desert and when you pay it is less than a BigMac with coke - it's better for you, and you get a fortune cookie with lucky lotto numbers and a ego enhancing message (even if it's not true).

Seriously, their food quality has gone down BUT a major problem is their staff - I suggest you look closely at the staff @ two or three Chik-fil's and then compare with two or three McDonald's. The truth will quickly be obvious!!!!

Cayce
Cayce

@CanBee


Chick fil a pays their people more and treats them better.  And guess what?  They have better employees.  It's not rocket science.

SaveAmericaFromItself
SaveAmericaFromItself

They should eliminate half their menu and try to improve on the the other half. Go back to what made them popular to begin with: burgers & fries. Stop trying to be the WalMart of fast food

MontanaDawg
MontanaDawg

I don't eat fast food very often and when I do I choose Chic-Fil-A hands down. I used to visit McDs on occasion while growing up. My favorites were the Fries and the Egg McMuffin. I've eaten both items in the last few years and definitely think the quality has gone downhill. The Egg McMuffin was almost like chewing rubber - and much smaller than I remember. Everything has too much salt and sugar in it.


Why do you have to put unhealthy amounts of salt in your food?


Are you working on Gluten-free buns as an option? (Subway and Chic-Fil-A are both close to introducing them).

SaveAmericaFromItself
SaveAmericaFromItself

The fries don't taste nearly as good as they used to. The burgers are okay (not great) when you eat them, but the after effects (indigestion) are not worth it. I only get that feeling after eating McDonald's.


Their sweet tea is terrible. The best is Chick Fil-A's

JRRJ
JRRJ

everybody does science projects on how a McDonalds burger can sit out for 187 days, to be exact, and still look perfect.  NO mold or anything!  There has to be a chemical in the food for this to happen.  I love your OREO McFlurry and your chicken nuggets but this is the worst fast food place after Burger King.  Zaxbys and Chick-Fil-A are killing you guys

ComaToes
ComaToes

@JRRJ Zaxby's is terribly over-rated and over-priced !

NavalAviator
NavalAviator

I was wondering recently - since I had kids - whether McDonalds was always this terrible or if my taste buds have matured with age.  Anyone have any take on that?  I mean, it's inedible now and I used to love the he77 out of it as a kid.  My kids prefer chik-fila now, but I used to love nothing more than McDs when I was their age.  Did the quality go down or did I move on?

Toodles2
Toodles2

@RealKat :  Yes....lol  you nailed it.  My hopes when I pull up is that it is being specially prepared Hot and Fresh, but usually I am so disappointed.... oh well

Wayne_stuck_in_AL
Wayne_stuck_in_AL

Question #1: 

Why doesn't my burger look like the ones in the ads?

CmdrR1962
CmdrR1962

Questions are nice. Nice PR.

Are you looking at the answers?  I can't argue with any of the posters who've come before me.  The "meat" is gristle. There's sugar, fat, and salt in everything in amounts that can and do kill people. Even they guy who says the Coke from your dispensers tastes wrong... is right.


How about a real salad? 


Are you reading this???  

OpusTV
OpusTV

I can't believe Coca-Cola allows McDonalds to destroy its products at the drive-through with that dispenser that makes every beverage taste like Diet Coke with a shot of grape soda.....just awful.

NightWatcher
NightWatcher

Grant Imahara, eh?   Good choice.  He is very bright, and polite, but won't be fooled.   Anyway I used to loathe McDs but lately have ended up eating there somewhat often and it's not that bad, if you order carefully.  Had breakfast there on Sunday for the first time in probably 30 years and it was great.   I was surprised and also full at the end of it.


The biggest thing I see as an issue are franchisees who make it clear they don't care about doing anything above bare minimums.  Atlanta has one large franchisee in particular who takes the whole experience all the way to the bottom of the barrel and leaves it there.   


When the local stores have signs up promoting Big Macs, and the first thing they say at the drive-thru is "Big Macs are on special today, would you like to order one?" and you say yes and they reply "Oh we are out of Mac sauce, have a nice day" there is a problem.   You promoted an item you knew you could not sell, you ran OUT of a key ingredient, you didn't swap in another promoi item, and then your moron drive thru order taker summarily dismisses the customer without asking if they wanted to order another item. Idiocy.  Who does this? 


Well.  Big local franchisees who don't care, that's who.   Stupid stuff like this damages the brand and gets customers thinking again about ever going back.  Corporate needs to look at these issues as well as trying to answer what is in the food.   

dhal22
dhal22

The worst fast food there is.  I stopped eating there in the early 90's.

toybuilt
toybuilt

Americans frequent 14,000 USA locations enough to make them extremely profitable, not to mention the endless other successful fast food chains, not to mention garbage sit-down chains, not to mention all the crap chemicals sold in grocery stores... but where in the world is all this cancer, obesity, and illness in our society coming from?! If only we knew! 



RedoubtSouth
RedoubtSouth

First, no questions but a few comments.  

One... it is not the stuff you used to sell and today's versions are loaded with sugar. It's horrid.

Two... the meat content has dwindled and is questionably even meat at all anymore.

Three... Your fries used to be good. Today, far less so.  

All in all, we stop at the Olden Arches maybe once a year now. Once per year.

Go back to what ya were or change the name...you don't deserve it anymore.




Cinesias
Cinesias

Sugar.


Lots of sugar.


Next.

AvailableName
AvailableName

How come it sells unhealthy food, doesn't provide healthcare or anything close to a living wage to employees and then has the temerity to run a stupid PR program like this?

Toodles2
Toodles2

McDonalds: Why can't I get a fresh hot burger and fries?  If its hot I will eat it. Nothing on your menu is served hot nor fresh.  That's why I no longer eat there.  Every other chain at least serves their food hot.

RealKat
RealKat

@Toodles2 What's "worse" is when they ask you to pull up and wait at the drive-thru. 10 minutes later, the food comes out...cold.

RoadScholar
RoadScholar

I'm not sure we really want to know what the ingredients are?!

sglawson
sglawson

Nasty fake plastic junk.  Can't even began to call it food.  How about McYucky or McCrappy, more like it.

ChasHolman
ChasHolman

For their new PR on the benefits of their food, they hire not a health expert, not a nutritionist, not even a fry cook...


They hire a TV celebrity (recently 'let go' from his old job) 'electronics' expert who's primary career has been blowing things up 'remotely' by radio.

Them and their creepy clown.. uhhh We get it McDonalds.. and we ain't 'lovin' it..